Terms of Service

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and Sacrament SIA, a limited liability company (SIA) registered in Latvia (registration number 40203729609) ("we", "us", "our"), the operator of the Cluedoku app and website (the "Service"). By accessing or using the Service in any way, you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 13 years old, or the minimum age required to consent to digital services in your country if that age is higher. By using the Service you confirm that you meet this requirement and have the legal capacity to enter into these Terms.

3. Your account

You may use the Service as a guest or with a registered account. You are responsible for activity that occurs under your account, including keeping any credentials secure. We may suspend or terminate accounts that we believe, in our reasonable judgement, are used to break these Terms or applicable law.

You may close your account at any time by contacting us. We will handle account closure as described in our Privacy Policy.

4. Acceptable use

You agree not to: (a) attempt to circumvent, automate, exploit, reverse-engineer, decompile, disassemble, or interfere with the Service, its security, its anti-cheat or fairness measures, or its underlying systems; (b) use the Service in a way that infringes anyone’s rights or violates applicable law; (c) upload, transmit, or otherwise make available content that is unlawful, harassing, defamatory, sexually exploitative of minors, hateful, or that infringes intellectual-property rights; (d) impersonate any person or entity; (e) use the Service to harm or harvest information from other users; (f) scrape, crawl, mirror, data-mine, or otherwise extract content, assets, level data, mechanics, or game state from the Service through any automated means, browser extension, modified client, proxy, intermediary, or scripted process; (g) use the Service or any data extracted from it to train, fine-tune, or evaluate any machine-learning model, AI system, or dataset, whether for your own use or for distribution to others, without our prior written permission; (h) operate, distribute, or facilitate the use of bots, macros, cheats, trainers, modified clients, or other tools designed to gain an unfair advantage or to circumvent rate-limits, matchmaking, anti-fraud, or moderation systems; (i) misuse our communication, friend, or chat features to send unsolicited messages, spam, or commercial promotions; or (j) attempt to access any account, system, data, or feature you are not authorised to access.

We may remove content, throttle or restrict access, suspend or terminate accounts, void in-game balances obtained in breach of these rules, and pursue any other remedy available to us where you breach this section.

5. In-app purchases and subscriptions

The Service may offer in-app purchases, including subscriptions, virtual items, and consumables. Where purchases are made through a third-party storefront (such as Apple App Store, Google Play, or a web payment processor), the storefront’s terms and payment, billing, and refund policies apply alongside these Terms. We do not directly process payments made through third-party storefronts.

Subscriptions, if offered, renew automatically at the standard price until cancelled by you through the relevant storefront.

Introductory and promotional pricing, where offered, is a paid discount on the first period, not a free period. It applies only as stated at the time of purchase and for the stated duration; unless you cancel, the subscription then renews at the standard price. Introductory offers may be limited to one per user.

Virtual items, consumables, in-game currencies, ratings, streaks, and similar in-game balances have no monetary value, are not redeemable for cash or other consideration, and may be lost or reset where reasonably necessary (including in connection with account suspension, anti-fraud action, or service changes).

Your statutory consumer-protection rights, including any right of withdrawal under applicable law, are not affected. Where local law permits, you expressly consent to the immediate performance of digital content and acknowledge that any applicable withdrawal right ends when performance begins.

6. The service

The Service is provided on an evolving basis. We may add, change, suspend, restrict, or remove features, content, or access at any time, with or without notice, where this is reasonable. We do not guarantee that the Service will be uninterrupted, secure, or free from errors, and online features require internet connectivity and the availability of our or third-party systems.

7. Intellectual property

The Service, including its software, source and object code, application programming interfaces, design, user interface, text, copy, art, illustrations, characters, suspect designs, room layouts, location designs, environment art, icons, logos, marks, audio, music, sound effects, animations, puzzle mechanics, clue language, level data, puzzle solutions, generators, story content, and all other related material (collectively, the "Assets"), is owned by us or our licensors and is protected by copyright, trademark, database, and other intellectual-property laws.

All in-game names, brands, businesses, firms, shops, cafés, restaurants, streets, estates, places, characters, suspects, and case titles are fictional, are procedurally generated and/or used in a parodic and transformative manner for entertainment, and do not refer to any real entity. Any resemblance to real persons (living or dead), businesses, organisations, products, brands, marks, or actual places is coincidental and is not intended to suggest any affiliation with, sponsorship by, or endorsement by any third party.

Subject to these Terms, and only for as long as your account is in good standing, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your private, non-commercial enjoyment on devices you own or control. No other rights are granted by implication, estoppel, or otherwise.

You must not, and you must not authorise or assist any third party to: (i) copy, reproduce, distribute, transmit, publicly display, publicly perform, broadcast, sell, rent, lease, sublicense, or otherwise exploit any of the Assets, in whole or in part; (ii) modify, translate, adapt, or create derivative works of the Assets; (iii) reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or non-public APIs of the Service; (iv) extract, scrape, crawl, mirror, harvest, or data-mine the Assets through any automated or manual means; (v) use the Assets to train, fine-tune, evaluate, benchmark, prompt, ground, or otherwise develop any machine-learning model, generative AI system, dataset, or similar work, whether for your own use or for distribution to others; (vi) remove, obscure, or alter any copyright, trademark, or other proprietary notice; (vii) use the Cluedoku name, logo, or any of our trademarks in any manner that could cause confusion, imply endorsement, or otherwise infringe our marks; or (viii) use the Assets in any product, service, content, app, game, or experience that is not the Service itself.

These restrictions apply to every category of Asset, whether or not a specific notice appears next to a given image, sound, or text. Streaming, capturing, or sharing personal gameplay footage for non-commercial creator content is permitted in good faith, provided the footage is clearly attributed to Cluedoku and does not republish bulk Assets (for example, full puzzle catalogues, sprite sheets, or solution data) outside the gameplay context.

If you submit content through the Service (for example, a username, an avatar, or user-created game content), you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable licence to host, store, reproduce, display, perform, adapt, translate, modify, and otherwise use that content as needed to operate, promote, and improve the Service. You retain ownership of the content you create, and you confirm that you have all rights required to grant us this licence and that your content does not infringe any third-party right.

We respond to credible notices of intellectual-property infringement. Send notices, including under the U.S. Digital Millennium Copyright Act and equivalent regimes, to the contact address in section 17.

8. Competitive integrity and online play

Ranked and competitive features (including ranked duels, matchmaking, leaderboards, leagues, streaks, and ratings) depend on fair play. You agree that you will not, and will not authorise others to: (a) manipulate or attempt to manipulate ratings, leaderboards, league standings, streaks, or matchmaking, including by sandbagging, throwing matches, win-trading, intentional disconnection, or collusion with other players; (b) operate, register, or play from multiple accounts (so-called "smurf" or "alt" accounts) to circumvent matchmaking, rating caps, stamina limits, anti-fraud measures, or any account-level restriction; (c) buy, sell, trade, gift, or transfer accounts, ratings, in-game items, in-game currencies, or competitive standings, or use any third-party service that offers to do so; (d) use unauthorised software, bots, macros, modified clients, packet manipulation, or any tool that gives an unfair advantage or that interferes with the timing, fairness, or anti-cheat systems of the Service; or (e) attempt to determine puzzle solutions, victim cells, clue mechanics, or rated-pool contents by means other than playing the puzzle as intended (including by probing endpoints, reverse-engineering the client, or solving offline copies).

Where we identify or reasonably suspect a breach of this section, we may, at our discretion and without prior notice, reset or void ratings, leaderboards entries, streaks, in-game items and balances, achievements, and entitlements obtained in connection with the breach; restrict matchmaking, ranked play, social features, or purchases; suspend or terminate accounts; and decline to issue refunds for purchases associated with the breach. These measures are in addition to any other remedy available to us.

9. User-created content and creator levels

The Service may include tools that let you author, save, share, or play levels created by you or other users ("Creator Content"). You are solely responsible for the Creator Content you submit and for ensuring that you have all rights necessary to share it, that it does not infringe any third-party right, and that it complies with these Terms and all applicable law.

You grant us the licence described in section 7 for Creator Content, including the right to host, distribute, display, moderate, modify (for example, to apply a cosmetic, layout, or anti-abuse fix), translate, and remove your Creator Content. We may also feature Creator Content in showcases or marketing materials, with attribution where reasonably practicable.

You must not submit Creator Content that: (a) infringes intellectual-property, privacy, publicity, or moral rights; (b) is defamatory, harassing, threatening, hateful, or that targets a person or group on the basis of protected characteristics; (c) is sexually exploitative of minors, sexually explicit, or otherwise unlawful; (d) contains malware, exploit payloads, deceptive links, or content designed to harm the Service or its users; (e) advertises goods, services, or external links other than as expressly permitted by us; or (f) is generated, in whole or in part, by extracting, copying, or imitating our Assets without our written permission. We may remove Creator Content, restrict its visibility, and limit your access to creation tools without prior notice where Creator Content breaches these rules.

Per-account creation limits, total-storage limits, rate-limits, and quotas may apply to keep the creator system fair and stable, and we may adjust them at any time. We do not guarantee that any specific piece of Creator Content will be available indefinitely, and we may remove orphan, abandoned, or low-traffic Creator Content as part of routine maintenance.

10. Suspension and termination

We may suspend or terminate your access to the Service, in whole or in part, at any time and with or without notice, where you breach these Terms, where continued provision would expose us or other users to legal or security risk, or where we discontinue the Service.

Upon termination, your right to use the Service ends. Provisions of these Terms that by their nature should survive (including intellectual-property, disclaimers, limitation of liability, indemnity, and governing-law sections) continue after termination.

11. Disclaimers

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

12. Limitation of liability

To the fullest extent permitted by applicable law, we and our affiliates, officers, directors, employees, and agents are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Service.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or death or personal injury caused by negligence.

13. Indemnity

To the extent permitted by applicable law, you agree to defend, indemnify, and hold us and our affiliates harmless from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, your content, or your breach of these Terms or any applicable law.

14. Governing law and disputes

These Terms and any dispute arising out of or relating to them or the Service are governed by Latvian law, without regard to its conflict-of-laws principles, and the competent courts of Latvia have non-exclusive jurisdiction.

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose mandatory consumer-protection rules apply to you, nothing in this section deprives you of the protection of those rules, and you may also bring proceedings in the courts of your country of residence. The European Commission’s online dispute-resolution platform is available at https://ec.europa.eu/consumers/odr.

15. Changes

We may update these Terms from time to time. The "Last updated" date above reflects the current version. Where changes are material, we will provide reasonable notice through the Service or by other means before they take effect. Your continued use of the Service after the effective date constitutes acceptance.

16. Miscellaneous

These Terms are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a corporate transaction or otherwise.

17. Contact

Sacrament SIA, a limited liability company (SIA) registered in Latvia (registration number 40203729609). For questions about these Terms: [email protected].